1 - 6 of 6 Chapters
[This chapter motivates for the importance of the research field of services for society. While various streams of scientific developments have been previously conducted, it introduces the concept of white-box service system modeling as an approach to model the internal aspects or elements of...
[This chapter presents four theories from different academic disciplines that provide a comprehensive view of service. According to Gregor’s taxonomy of theory types , the theories presented are theories for analysis.]
[In Chap. 2, we studied four theories that provided a comprehensive view of service. This chapter starts by complementing the study made by looking into business model conceptualizations to create an evaluation]
[This chapter explains how a service system can be modeled with LSS-USDL using semantic web languages and technologies, how it can be accessed and queried programmatically, and how it can be annotated with background knowledge from the Linked Data cloud.]
[The LSS-USDL model is an important contribution towards a better formalization and standardization of service system management.]
[This chapter summarizes the approach we have followed to develop a model to represent service systems. It also discusses our findings and describes how this work may benefit our society.]
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