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As the environments in which we use technology become more complex and more diverse, we need to extend and expand our notion of usability to include a broad spectrum of users and user activities. We take as an example the case of Rensselaer Polytechnic Institute's distributed education program...
Two complementary cognitive theories help to explain how novice technical communicators learn effective search methods: information foraging theory, a model of information-seeking behavior that combines human-computer interaction with anthropological constructs; and strategic planning theory, a...
Information foraging theory and strategic planning theory can help technical communicators think about effective research methods. A broader understanding of social theory can complement Gattis's approach by adding considerations related to underlying ideological assumptions and to how research...
Gattis should be applauded for finding cognitive theories that might be of use to the field, for describing them well with current resources, and for applying them to technical communication with an example. The two theories, however, are too intuitive to provide much value for describing...
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