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This article presents the results of a web-based survey that examined current tasks performed within Access Services departments in academic libraries and explored future trends in the area. Thirty-four core tasks that rated more than sixty percent on the survey were identified as being common...
In order to learn from experiences of academic libraries that combined their Circulation and Reference functions into one service point, an informal survey was conducted through relevant listservs. Some academic libraries have combined Circulation and Reference Departments at one desk and others...
Are librarians doing all they can to ensure that customer services are delivered with the customer in mind? Librarians are great at helping, but we sometimes need help with identifying customers, defining their needs, developing services, and reviewing the processes behind the services. Fourth...
Distance education makes library paraprofessional education possible and desirable to meet needs in library staffing. Lexington Community College (LCC) developed online certificate and associate degree programs to meet the legal requirements for Kentucky paraprofessional library staff. In...
As libraries continue to acquire, catalog, and preserve paper-based collections, and the early promise of digital technologies to put everything online has not yet been fully realized, the need to physically retain little used analog collections has intensified. Thus a growing trend in the field...
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