31 - 34 of 34 articles
SUMMARY The provision of resource request and delivery services in libraries is being re-designed in response to a shift in patron needs and expectations. The design of these services needs to include definitions of patron needs/expectations, staffing and systems components, and local policies...
SUMMARY This article describes a document delivery service in a medium sized University Library. Beginning in 1998–1999, Randall Library instituted its first form of document delivery only for faculty. Over a period of six years, the service was carefully evaluated and expanded to include...
SUMMARY Sooner Xpress service arose out of a need to improve and expand services for library users at the University of Oklahoma. After several years of service for our distance education students, a decision was made to expand those services to include all campus and local users in an effort to...
SUMMARY In January of 2006, Indiana University Libraries launched a free document delivery service on its Bloomington campus. A fee-based service for faculty was in existence until December of 2005, but billing problems and lack of use caused the library to re-think this service. The library...
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