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Access services departments in academic libraries have experienced some profound changes in the past several years. Some services have shown sharp declines, while demand for others has increased. In general, many of the time-consuming clerical routines have been replaced by a more sophisticated...
Access Services at The University of Montana, Mansfield Library has changed and evolved over the last 20 years. Interlibrary Loan and Reserve Material services experienced explosive growth followed by recent continuous declines. Circulation of library materials also generally declined. The...
In 1992, the “electronic library” was beginning to entice researchers into the sense that the delivery of information resources could be vastly improved by the ongoing technological innovations of full-text formats and the emergence of the Internet. However, the more common experience for...
Today, accessing world information via search engines and discovery tools has changed how researchers and information users employ library resources eliciting their expectation for traditional library services. Additionally, social networking and wireless personal devices have created convenient...
This article updates a previous article published in 1992 that described the role of the access services manager in policy formation. Since that time, the access services department and mission has matured and evolved to a prominent position within the library organization. Technological changes...
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