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The literature is filled with potential uses for Quick Response (QR) Codes in the library setting, but few library QR Code projects have publicized usage statistics. A pilot project carried out in the Eda Kuhn Loeb Music Library of the Harvard College Library sought to determine whether library...
This article is a study of the policies that govern the use of the university library by external users at Indiana University–Purdue University Indianapolis (IUPUI) and 12 peer institutions used by IUPUI for comparative purposes. A search of each institution's Web site was conducted as well as...
Web 2.0 implementations in academic libraries tend to concentrate on rolling out a functioning system first and training of personnel second. This article offers a case analysis documenting one approach to implementation, whereby a Web site slowly integrates Web 2.0 technologies in a...
The access services staff at Milner Library, Illinois State University, designed a customer service assessment to evaluate how effectively the department was carrying out its mission statement. Areas of assessment included the department's waiting times, helpfulness, and courtesy. The assessment...
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