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Customer Value Co-Creation Behavior in the Online Platform Economy

Customer Value Co-Creation Behavior in the Online Platform Economy This research synthesizes existing studies and investigates customer value co-creation behavior in the online platform economy. Building my argument by drawing on data collected from Atlas, BLS, Deloitte, D and S, Edelman Intelligence, GAO, JPMorgan Chase Institute, Upwork, and YouGov Omnibus, I performed analyses and made estimates regarding annual personal income of freelancers in US and UK, year-on-year growth in gig economy monthly earnings, median individual income reported by alternative workers, average weekly earnings (traditional vs. contingent employment), type of gig economy work by income earned from gig economy in the past 12 months, type of gig economy work by total annual income from all sources, and frequency of involvement by annual income from gig economy. JEL codes: L14; L86 Keywords: customer value; co-creation behavior; online platform economy http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Journal of Self-Governance and Management Economics Addleton Academic Publishers

Customer Value Co-Creation Behavior in the Online Platform Economy

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Publisher
Addleton Academic Publishers
Copyright
© 2009 Addleton Academic Publishers
ISSN
2329-4175
eISSN
2377-0996
Publisher site
See Article on Publisher Site

Abstract

This research synthesizes existing studies and investigates customer value co-creation behavior in the online platform economy. Building my argument by drawing on data collected from Atlas, BLS, Deloitte, D and S, Edelman Intelligence, GAO, JPMorgan Chase Institute, Upwork, and YouGov Omnibus, I performed analyses and made estimates regarding annual personal income of freelancers in US and UK, year-on-year growth in gig economy monthly earnings, median individual income reported by alternative workers, average weekly earnings (traditional vs. contingent employment), type of gig economy work by income earned from gig economy in the past 12 months, type of gig economy work by total annual income from all sources, and frequency of involvement by annual income from gig economy. JEL codes: L14; L86 Keywords: customer value; co-creation behavior; online platform economy

Journal

Journal of Self-Governance and Management EconomicsAddleton Academic Publishers

Published: Jan 1, 2019

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