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Emotion Regulation in the Workplace: A New Way to Conceptualize Emotional Labor

Emotion Regulation in the Workplace: A New Way to Conceptualize Emotional Labor The topic of emotions in the workplace is beginning togarner closer attention by researchers and theorists. The study ofemotional labor addresses the stress of managing emotions when thework role demands that certain expressions be shown to customers.However, there has been no overarching framework to guide this work,and the previous studies have often disagreed on the definition andoperationalization of emotional labor. The purposes of this articleare as follows: to review and compare previous perspectives ofemotional labor, to provide a definition of emotional labor thatintegrates these perspectives, to discuss emotion regulation as aguiding theory for understanding the mechanisms of emotional labor,and to present a model of emotional labor that includes individualdifferences (such as emotional intelligence) and organizationalfactors (such as supervisor support). http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Journal of Occupational Health Psychology American Psychological Association

Emotion Regulation in the Workplace: A New Way to Conceptualize Emotional Labor

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References (98)

Publisher
American Psychological Association
Copyright
Copyright © 2000 American Psychological Association
ISSN
1076-8998
eISSN
1939-1307
DOI
10.1037/1076-8998.5.1.95
Publisher site
See Article on Publisher Site

Abstract

The topic of emotions in the workplace is beginning togarner closer attention by researchers and theorists. The study ofemotional labor addresses the stress of managing emotions when thework role demands that certain expressions be shown to customers.However, there has been no overarching framework to guide this work,and the previous studies have often disagreed on the definition andoperationalization of emotional labor. The purposes of this articleare as follows: to review and compare previous perspectives ofemotional labor, to provide a definition of emotional labor thatintegrates these perspectives, to discuss emotion regulation as aguiding theory for understanding the mechanisms of emotional labor,and to present a model of emotional labor that includes individualdifferences (such as emotional intelligence) and organizationalfactors (such as supervisor support).

Journal

Journal of Occupational Health PsychologyAmerican Psychological Association

Published: Jan 1, 2000

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