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Working in the Sky: A Diary Study on Work Engagement Among Flight Attendants

Working in the Sky: A Diary Study on Work Engagement Among Flight Attendants This study aims to gain insight in the motivational process of the Job Demands-Resources (JD-R) model by examining whether daily fluctuations in colleague support (i.e., a typical job resource) predict day-levels of job performance through self-efficacy and work engagement. Forty-four flight attendants filled in a questionnaire and a diary booklet before and after consecutive flights to three intercontinental destinations. Results of multilevel analyses revealed that colleague support had unique positive effects on self-efficacy and work engagement. Self-efficacy did not mediate the relationship between support and engagement, but work engagement mediated the relationship between self-efficacy and (in-role and extra-role) performance. In addition, colleague support had an indirect effect on in-role performance through work engagement. These findings shed light on the motivational process as outlined in the JD-R model, and suggest that colleague support is an important job resource for flight attendants helping them reach their work-related goals. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Journal of Occupational Health Psychology American Psychological Association

Working in the Sky: A Diary Study on Work Engagement Among Flight Attendants

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Publisher
American Psychological Association
Copyright
Copyright © 2008 American Psychological Association
ISSN
1076-8998
eISSN
1939-1307
DOI
10.1037/1076-8998.13.4.345
pmid
18837629
Publisher site
See Article on Publisher Site

Abstract

This study aims to gain insight in the motivational process of the Job Demands-Resources (JD-R) model by examining whether daily fluctuations in colleague support (i.e., a typical job resource) predict day-levels of job performance through self-efficacy and work engagement. Forty-four flight attendants filled in a questionnaire and a diary booklet before and after consecutive flights to three intercontinental destinations. Results of multilevel analyses revealed that colleague support had unique positive effects on self-efficacy and work engagement. Self-efficacy did not mediate the relationship between support and engagement, but work engagement mediated the relationship between self-efficacy and (in-role and extra-role) performance. In addition, colleague support had an indirect effect on in-role performance through work engagement. These findings shed light on the motivational process as outlined in the JD-R model, and suggest that colleague support is an important job resource for flight attendants helping them reach their work-related goals.

Journal

Journal of Occupational Health PsychologyAmerican Psychological Association

Published: Oct 1, 2008

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