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How virtual teams use their virtual workspace to coordinate knowledge

How virtual teams use their virtual workspace to coordinate knowledge How Virtual Teams Use Their Virtual Workspace to Coordinate Knowledge ARVIND MALHOTRA, Kenan-Flagler Business School, University of North Carolina, Chapel Hill ANN MAJCHRZAK, Marshall School of Business, University of Southern California Virtual team members increasingly rely on virtual workspace tools to coordinate knowledge that each individual brings to the team. How the use of these tools affects knowledge coordination within virtual teams is not well understood. We distinguish between tools as features and the use of the virtual workspace as providing affordances for behaviors. Using situational awareness theory, we hypothesized two affordances of virtual workspaces that facilitate knowledge coordination. Using trading zone theory, we hypothesized two forms of trading zones created by features of virtual workspaces and the impact of these trading zones on the creation of affordances for team members. Members of 54 teams were asked about the affordances of the virtual workspace, and team leaders were asked about speci c tools provided to the team. Our hypothesized model was supported: the different forms of trading zones were differentially related to the different affordances and on affordances were related to knowledge coordination satisfaction. Theoretical implications focus on the distinction between features and affordances and on the identi http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png ACM Transactions on Management Information Systems (TMIS) Association for Computing Machinery

How virtual teams use their virtual workspace to coordinate knowledge

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Publisher
Association for Computing Machinery
Copyright
Copyright © 2012 by ACM Inc.
ISSN
2158-656X
DOI
10.1145/2151163.2151169
Publisher site
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Abstract

How Virtual Teams Use Their Virtual Workspace to Coordinate Knowledge ARVIND MALHOTRA, Kenan-Flagler Business School, University of North Carolina, Chapel Hill ANN MAJCHRZAK, Marshall School of Business, University of Southern California Virtual team members increasingly rely on virtual workspace tools to coordinate knowledge that each individual brings to the team. How the use of these tools affects knowledge coordination within virtual teams is not well understood. We distinguish between tools as features and the use of the virtual workspace as providing affordances for behaviors. Using situational awareness theory, we hypothesized two affordances of virtual workspaces that facilitate knowledge coordination. Using trading zone theory, we hypothesized two forms of trading zones created by features of virtual workspaces and the impact of these trading zones on the creation of affordances for team members. Members of 54 teams were asked about the affordances of the virtual workspace, and team leaders were asked about speci c tools provided to the team. Our hypothesized model was supported: the different forms of trading zones were differentially related to the different affordances and on affordances were related to knowledge coordination satisfaction. Theoretical implications focus on the distinction between features and affordances and on the identi

Journal

ACM Transactions on Management Information Systems (TMIS) – Association for Computing Machinery

Published: Apr 1, 2012

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