Get 20M+ Full-Text Papers For Less Than $1.50/day. Subscribe now for You or Your Team.

Learn More →

Emotional Intelligence in Tourism and Hospitality

Emotional Intelligence in Tourism and Hospitality Book review Edited by Erdogan Koc training and invite the reader to actively Emotional Intelligence CABI Publications engage in self-tests and reflective thinking. in Tourism and Oxfordshire After introducing the topic and demarcating Hospitality 2019 emotional intelligence from other forms of Review DOI intelligence in Chapter 1, the concept of 10.1108/JTF-09-2019-085 emotions and ways to develop and improve emotional intelligence are presented in Chapter 2. Performance-based tests and The future society will be (digitally) self-reported tests as tools to measure connected and (physically) disconnected. emotional intelligence are described in Artificial intelligence and robotic knowledge Chapter 3. The relationship between are on the rise and mobile technologies emotional intelligence and satisfactory service dictate consumers’ daily lives, yet, encounters is established in Chapter 4 with consumers increasingly seek interpersonal special attention to empathy and emotional relationships and meaningful connections. intelligent behavioural competences in Travelling facilitates and reinforces these decision-making. With references to the desired personal interactions. Service dynamically changing tourism and hospitality encounters go beyond delivering environment, and particularly workforce, standardized services; they enable Chapter 5 highlights the role of cognitive connectedness and evoke emotional knowledge, personality and learning styles in reactions. Thus, emotional intelligence has the development of personal expertise. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Journal of Tourism Futures Emerald Publishing

Emotional Intelligence in Tourism and Hospitality

Journal of Tourism Futures , Volume 5 (3): 2 – Oct 9, 2019

Loading next page...
 
/lp/emerald-publishing/emotional-intelligence-in-tourism-and-hospitality-aohgvAWMeI

References

References for this paper are not available at this time. We will be adding them shortly, thank you for your patience.

Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
2055-5911
DOI
10.1108/JTF-09-2019-085
Publisher site
See Article on Publisher Site

Abstract

Book review Edited by Erdogan Koc training and invite the reader to actively Emotional Intelligence CABI Publications engage in self-tests and reflective thinking. in Tourism and Oxfordshire After introducing the topic and demarcating Hospitality 2019 emotional intelligence from other forms of Review DOI intelligence in Chapter 1, the concept of 10.1108/JTF-09-2019-085 emotions and ways to develop and improve emotional intelligence are presented in Chapter 2. Performance-based tests and The future society will be (digitally) self-reported tests as tools to measure connected and (physically) disconnected. emotional intelligence are described in Artificial intelligence and robotic knowledge Chapter 3. The relationship between are on the rise and mobile technologies emotional intelligence and satisfactory service dictate consumers’ daily lives, yet, encounters is established in Chapter 4 with consumers increasingly seek interpersonal special attention to empathy and emotional relationships and meaningful connections. intelligent behavioural competences in Travelling facilitates and reinforces these decision-making. With references to the desired personal interactions. Service dynamically changing tourism and hospitality encounters go beyond delivering environment, and particularly workforce, standardized services; they enable Chapter 5 highlights the role of cognitive connectedness and evoke emotional knowledge, personality and learning styles in reactions. Thus, emotional intelligence has the development of personal expertise.

Journal

Journal of Tourism FuturesEmerald Publishing

Published: Oct 9, 2019

There are no references for this article.