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Managing Process Capability

Managing Process Capability Process capability is the ability of a process to consistently meet specified customer‐driven requirements, and is often reported in terms of capability indices and ratios. In this paper we briefly discuss these indices and ratios, as well as their managerial implications. We then introduce a graphical approach that can be used in monthly reports and team meetings to help visualize the capability of a process that has several quality characteristics. These graphs, which we refer to as capability graphs, have been well accepted by a number of managers in the consumer products industry. The methodology is illustrated via an in‐depth example. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png American Journal of Business Emerald Publishing

Managing Process Capability

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Publisher
Emerald Publishing
Copyright
Copyright © 1999 MCB UP Ltd. All rights reserved.
ISSN
1935-5181
DOI
10.1108/19355181199900008
Publisher site
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Abstract

Process capability is the ability of a process to consistently meet specified customer‐driven requirements, and is often reported in terms of capability indices and ratios. In this paper we briefly discuss these indices and ratios, as well as their managerial implications. We then introduce a graphical approach that can be used in monthly reports and team meetings to help visualize the capability of a process that has several quality characteristics. These graphs, which we refer to as capability graphs, have been well accepted by a number of managers in the consumer products industry. The methodology is illustrated via an in‐depth example.

Journal

American Journal of Business – Emerald Publishing

Published: Jan 1, 1999

Keywords: Process capability; Customer needs; Consumer products industry

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