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Mandatory Use of Electronic Mail and User Acceptance: A Case Study

Mandatory Use of Electronic Mail and User Acceptance: A Case Study This case study reports findings on user acceptance of an electronic mail system in a business college setting. It builds on earlier research of computer‐mediated communication systems by Hiltz and Johnson (1989). Although the use of the electronic mail system is mandatory in this organization, the overall results are parallel to earlier findings in terms of usage, satisfaction with, and perceived outcomes of the system. In contrast to a contention of earlier research, the current results suggest that mandatory use of electronic mail can be an appropriate strategy for implementing such systems in organizations. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png American Journal of Business Emerald Publishing

Mandatory Use of Electronic Mail and User Acceptance: A Case Study

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Publisher
Emerald Publishing
Copyright
Copyright © 1997 MCB UP Ltd. All rights reserved.
ISSN
1935-5181
DOI
10.1108/19355181199700014
Publisher site
See Article on Publisher Site

Abstract

This case study reports findings on user acceptance of an electronic mail system in a business college setting. It builds on earlier research of computer‐mediated communication systems by Hiltz and Johnson (1989). Although the use of the electronic mail system is mandatory in this organization, the overall results are parallel to earlier findings in terms of usage, satisfaction with, and perceived outcomes of the system. In contrast to a contention of earlier research, the current results suggest that mandatory use of electronic mail can be an appropriate strategy for implementing such systems in organizations.

Journal

American Journal of Business – Emerald Publishing

Published: Jan 1, 1997

Keywords: Electronic mail system; Email systems in business; Communication systems; Electronic mail; ; Email

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