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Technology in tourism-from information communication technologies to eTourism and smart tourism towards ambient intelligence tourism: a perspective article

Technology in tourism-from information communication technologies to eTourism and smart tourism... Technology revolutionises the tourism industry and determines the strategy and competitiveness of tourism organisations and destinations. This paper aims to explore the transformational and disruptive nature of technology for tourism.Design/methodology/approachThis paper is based on systematic research.FindingsTechnology innovations bring the entire range of stakeholders together in tourism service ecosystems. Technology-empowered tourism experiences increasingly support travellers to co-create value throughout all stages of travel. Ambient Intelligence (AmI) Tourism (2020-future) is driven by a range of disruptive technologies. Inevitably smart environments transform industry structures, processes and practices, having disruptive impacts for service innovation, strategy, management, marketing and competitiveness of everybody involved.Originality/valueThe paper synthesises developments in technology for tourism and proposes a future perspective. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Tourism Review Emerald Publishing

Technology in tourism-from information communication technologies to eTourism and smart tourism towards ambient intelligence tourism: a perspective article

Tourism Review , Volume 75 (1): 6 – Feb 20, 2020

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References (42)

Publisher
Emerald Publishing
Copyright
© Emerald Publishing Limited
ISSN
1660-5373
DOI
10.1108/tr-06-2019-0258
Publisher site
See Article on Publisher Site

Abstract

Technology revolutionises the tourism industry and determines the strategy and competitiveness of tourism organisations and destinations. This paper aims to explore the transformational and disruptive nature of technology for tourism.Design/methodology/approachThis paper is based on systematic research.FindingsTechnology innovations bring the entire range of stakeholders together in tourism service ecosystems. Technology-empowered tourism experiences increasingly support travellers to co-create value throughout all stages of travel. Ambient Intelligence (AmI) Tourism (2020-future) is driven by a range of disruptive technologies. Inevitably smart environments transform industry structures, processes and practices, having disruptive impacts for service innovation, strategy, management, marketing and competitiveness of everybody involved.Originality/valueThe paper synthesises developments in technology for tourism and proposes a future perspective.

Journal

Tourism ReviewEmerald Publishing

Published: Feb 20, 2020

Keywords: Management; Tourism; Information communication technologies; eTourism; Smart tourism; Ambient intelligence tourism

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