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/lp/emerald-publishing/technology-support-for-knowledge-management-AT2H08A5sq
- Publisher
- Emerald Publishing
- Copyright
- Copyright © 1999 MCB UP Ltd. All rights reserved.
- ISSN
- 1935-5181
- DOI
- 10.1108/19355181199900009
- Publisher site
- See Article on Publisher Site
Abstract
Finding the optimum way to leverage the resources of a firm remains a prominent issue for organizational management.Increasingly, firms are realizing that the ultimate organizational resource is the knowledge that resides in the minds of employees and is embedded in the processes, products, and services of the firm. Knowledge has been identified as the new basis of competition in a post‐capitalist society and has been considered the only unlimited resource. The focus of knowledge management is to capture information which resides in the individual and group experience. This paper discusses the types of knowledge found in organizations, the reasons for which knowledge is sought, and the role of technology in the facilitation of the codification, conversion, and management of knowledge. Specific examples from companies such as Shell, Coopers & Lybrand, Chase Manhatten, and others illustrate the concepts presented.
Journal
American Journal of Business – Emerald Publishing
Published: Jan 1, 1999
Keywords: Knowledge management; Organizational management; Technology support; Resources