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Waiting time and women's satisfaction at an antenatal clinic in Ghana

Waiting time and women's satisfaction at an antenatal clinic in Ghana Waiting to receive care can be frustrating if it takes a long time. This quantitative, descriptive study was undertaken to investigate waiting time, factors contributing to long waiting hours and women's satisfaction at an antenatal clinic (ANC). Data were collected from 316 women drawn through a convenient sampling method from antenatal care units of a hospital in Ghana. The response rate was 96%. Data were analyzed using the Statistical Package for the Social Sciences (SPSS). The findings indicate that the duration of time spent by women at antenatal clinic was 6.5 ± 2 hours. The unit at which most time was spent was waiting to see a doctor in the consulting room. About 68% (n = 216) rated the waiting time as too long and almost half (n = 145) (48%) expressed dissatisfaction at the time spent. These findings have implications for health personnel as we seek to encourage women to report regularly to an antenatal clinic to receive care in order to improve pregnancy outcomes. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png African Journal of Midwifery and Women's Health Mark Allen Group

Waiting time and women's satisfaction at an antenatal clinic in Ghana

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Publisher
Mark Allen Group
Copyright
Copyright © 2012 MA Healthcare Limited
ISSN
1759-7374
eISSN
2052-4293
DOI
10.12968/ajmw.2012.6.1.7
Publisher site
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Abstract

Waiting to receive care can be frustrating if it takes a long time. This quantitative, descriptive study was undertaken to investigate waiting time, factors contributing to long waiting hours and women's satisfaction at an antenatal clinic (ANC). Data were collected from 316 women drawn through a convenient sampling method from antenatal care units of a hospital in Ghana. The response rate was 96%. Data were analyzed using the Statistical Package for the Social Sciences (SPSS). The findings indicate that the duration of time spent by women at antenatal clinic was 6.5 ± 2 hours. The unit at which most time was spent was waiting to see a doctor in the consulting room. About 68% (n = 216) rated the waiting time as too long and almost half (n = 145) (48%) expressed dissatisfaction at the time spent. These findings have implications for health personnel as we seek to encourage women to report regularly to an antenatal clinic to receive care in order to improve pregnancy outcomes.

Journal

African Journal of Midwifery and Women's Health – Mark Allen Group

Published: Jan 1, 2012

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