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Using an interdisciplinary and cross-cultural perspective, this study explores the dynamics of conflict and its resolution in a group of American professional organizations. The analysis is performed on a convenience sample of 318 professionals. The context for the study covers seminal studies on organizational conflict in national and international settings. Issues explored include the prevalence and intensity of conflict; relationships among power, cliques, and conflict; the use of non-professional decision criteria in professional decisions and their implications for conflict; and conflict resolution styles. The results point out several new directions that may contribute toward the development of a more comprehensive social-psychological theory of organizational conflict.
Journal of Applied Sociology – SAGE
Published: Sep 1, 2003
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