Get 20M+ Full-Text Papers For Less Than $1.50/day. Start a 14-Day Trial for You or Your Team.

Learn More →

Procedural Justice and the Unintended Role of Street-Level Bureaucrats in Prompting Citizens to Act as Vigilantes

Procedural Justice and the Unintended Role of Street-Level Bureaucrats in Prompting Citizens to... What role do the perceptions of clients about the procedural justice that street-level bureaucrats (SLBs) use when implementing policy play in prompting citizens to engage in vigilante actions? Using qualitative methods, we examine the unintended effects of SLBs’ implementation of policy on citizens’ vigilantism. We contribute to the literature by showing that procedural justice on the street level is in fact an important factor in citizens’ decisions to act as vigilantes. Our findings identified three significant factors in these decisions: the citizens’ ability to voice their complaint, the sense that they were treated respectfully and their trust that the police officers would do what they could to deal with their complaint. Furthermore, we also demonstrated that citizens and SLBs do not share the same perceptions of the role of the police as service providers, and that this gap increases citizens’ motivations to act independently. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png American Review of Public Administration SAGE

Procedural Justice and the Unintended Role of Street-Level Bureaucrats in Prompting Citizens to Act as Vigilantes

Download PDF
13 pages

Loading next page...
 
/lp/sage/procedural-justice-and-the-unintended-role-of-street-level-bureaucrats-osiAGmacMN
Publisher
SAGE
Copyright
© The Author(s) 2023
ISSN
0275-0740
eISSN
1552-3357
DOI
10.1177/02750740221148192
Publisher site
See Article on Publisher Site

Abstract

What role do the perceptions of clients about the procedural justice that street-level bureaucrats (SLBs) use when implementing policy play in prompting citizens to engage in vigilante actions? Using qualitative methods, we examine the unintended effects of SLBs’ implementation of policy on citizens’ vigilantism. We contribute to the literature by showing that procedural justice on the street level is in fact an important factor in citizens’ decisions to act as vigilantes. Our findings identified three significant factors in these decisions: the citizens’ ability to voice their complaint, the sense that they were treated respectfully and their trust that the police officers would do what they could to deal with their complaint. Furthermore, we also demonstrated that citizens and SLBs do not share the same perceptions of the role of the police as service providers, and that this gap increases citizens’ motivations to act independently.

Journal

American Review of Public Administration – SAGE

Published: Feb 1, 2023

Keywords: street-level bureaucrats; procedural justice; vigilantism; police

References

  • Vigilante homicides in contemporary Ghana
    Adinkrah, M.
  • A pragmatic view of thematic analysis
    Aronson, J.
  • Crime as social control
    Black, D.
  • Policy work: Street-level organizations under new managerialism
    Brodkin, E. Z.
  • Reflections on street-level bureaucracy: Past, present, and future
    Brodkin, E. Z.
  • Citizen co-production of cyber security: Self-help, vigilantes, and cybercrime
    Chang, L. Y.; Zhong, L. Y.; Grabosky, P. N.
  • Informal payments for health care–the phenomenon and its context
    Cohen, N.
  • An exploratory examination of the relationship between trust and street-level bureaucrats’ willingness to risk their lives for others
    Cohen, N.
  • An alternative way of understanding exit, voice and loyalty: The case of informal payments for health care in Israel
    Cohen, N.; Filc, D.
  • Street–Level Bureaucrats’ social value orientation on and off duty
    Cohen, N.; Hertz, U.
  • Playing defence: The impact of trust on the coping mechanisms of street-level bureaucrats
    Davidovitz, M.; Cohen, N.
  • How do citizens assess street-level bureaucrats’ warmth and competence? A typology and test
    de Boer, N.
  • The (un) intended effects of street-level bureaucrats’ enforcement style: Do citizens shame or obey bureaucrats?
    de Boer, N.
  • Prison leave in Romania and the power of street level bureaucrats
    Durnescu, I.; Poledna, S.
  • Professionals, managers and discretion: Critiquing street-level bureaucracy
    Evans, T
  • Forgiveness and justice: A research agenda for social and personality psychology
    Exline, J. J.; Worthington, E. L.; Hill, P.; McCullough, M. E.
  • Mind the gap: Dimensions and influence of street-level divergence
    Gofen, A.
  • How citizens’ dissatisfaction with street-level bureaucrats’ exercise of discretion leads to the alternative supply of public services: The case of Israeli marriage registrars
    Golan-Nadir, N.; Cohen, N.; Rubin, A.
  • Four ingredients: New recipes for procedural justice in Australian policing
    Goodman-Delahunty, J.
  • Public support for vigilantism: An experimental study
    Haas, N. E.; de Keijser, J. W.; Bruinsma, G. J.
  • Public support for vigilantism, confidence in police and police responsiveness
    Haas, N. E.; de Keijser, J. W.; Bruinsma, G. J.
  • Three approaches to qualitative content analysis
    Hsieh, H. F.; Shannon, S. E.
  • Police understanding of the foundations of their legitimacy in the eyes of the public: The case of commanding officers in the Israel National Police
    Jonathan-Zamir, T.; Harpaz, A.
  • Crime victims’ evaluations of procedural justice and police performance in relation to cooperation: A qualitative study in the Netherlands
    Koster, N. S. N.; Van der Leun, J. P.; Kunst, M. J.
  • Who is in charge? The provision of informal personal resources at the street level
    Lavee, E.
  • Loyalty, voice, and quasi-exit: Israel as a case study of proliferating alternative politics
    Lehman-Wilzig, S. N.
  • The many shades of digital vigilantism. A typology of online self-justice
    Loveluck, B.
  • The organization of political space and citizen responses to dissatisfaction in urban communities: An integrative model
    Lyons, W. E.; Lowery, D.
  • Policing alienated minorities in divided cities
    Mentovich, A.; Ben-Porat, G.; Levy, N.; Goff, P. A.; Tyler, T.
  • Self-provision of public services: Its evolution and impact
    Mizrahi, S.
  • Varieties of vigilantism: Conceptual discord, meaning and strategies
    Moncada, E.
  • Public satisfaction with police: The importance of procedural justice and police performance in police-citizen encounters
    Murphy, K.
  • Turning defiance into compliance with procedural justice: Understanding reactions to regulatory encounters through motivational posturing
    Murphy, K.
  • Construction of justice at the street level
    Portillo, S.; Rudes, D. S.
  • Rethinking validity and reliability in content analysis
    Potter, W. J.; Levine-Donnerstein, D.
  • Vigilantism: An analysis of establishment violence
    Rosenbaum, H. J.; Sederberg, P.
  • When bureaucrats get the blues: Responses to dissatisfaction among federal employees
    Rusbult, C.; Lowery, D.
  • Asymmetry in the impact of encounters with police
    Skogan, W. G.
  • The role of procedural justice and legitimacy in shaping public support for policing
    Sunshine, J.; Tyler, T. R.
  • Self-help, policing, and procedural justice: Ghanaian vigilantism and the rule of law
    Tankebe, J.
  • Is output performance all about the resources? A fuzzy-set qualitative comparative analysis of street-level bureaucrats in Switzerland
    Thomann, E.
  • Who deserves solidarity? Unequal treatment of immigrants in Swiss welfare policy delivery
    Thomann, E.; Rapp, C.
  • Policy implementation, street-level bureaucracy, and the importance of discretion
    Tummers, L.; Bekkers, V.
  • Coping during public service delivery: A conceptualization and systematic review of the literature
    Tummers, L. L.; Bekkers, V.; Vink, E.; Musheno, M.
  • Enhancing police legitimacy
    Tyler, T. R.
  • The group engagement model: Procedural justice, social identity, and cooperative behavior
    Tyler, T. R.; Blader, S. L.
  • Legitimacy and cooperation: Why do people help the police fight crime in their communities
    Tyler, T. R.; Fagan, J.