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[We have entered a digital society that offers us more freedom but also enslaves us to a new sociotechnical environment for which we have not yet assumed all shortcomings. The characteristics of digital technology are essentially a function of the sociotechnical maturity of technologies that support it and its integration. This chapter emphasizes sociotechnical maturity and promotes the shift from rigid automation to flexible autonomy, which cannot be studied and developed without considering systems as a representation that articulates concepts such as structures, functions, contexts and resources. This representation is embedded into the so-called “context-resource orthogonality” framework where resources require to be explicitly formalized as objects or subjects, and contexts deal with various kinds of situations embedded into a contextual model of situation awareness. These concepts are illustrated by an example of a community-based health system.]
Published: Jun 20, 2021
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