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Management Challenges in Different Types of African FirmsImplementation of BPR at a Public University in Ethiopia: A Fashion or a Solution?

Management Challenges in Different Types of African Firms: Implementation of BPR at a Public... [This research evaluates the factors that influence the implementation and consequences of business process re-engineering (BPR)Business process re-engineering (BPR). The study is based on a case of a university in Ethiopia. Using various individual and organizational change management theories, our study’s findings can have implications for forming policy. The study used primary and secondary data sources, capturing both quantitative information and qualitative information. Our findings suggest that the management systemManagement system at the university was non-participatory and inadequate attention was paid to employees’ concerns in implementing BPR. In addition, lack of transparency in forming BPRBusiness process re-engineering (BPR) teams, a discriminatory organizational cultureOrganizational culture, poor management commitments, centralization of resources, massive expansion, and external pressures overshadowed BPR’s implementation. As a practical implication of our study, we suggest that top managers and BPR team members need to commence their BPRBusiness process re-engineering (BPR) planning process by listening to the voices of the ‘customers’ (students, academics, and administrative staff), celebrating academic freedom and adopting mutual consent on change matters, and creating a conducive environment that nurtures trust, ignites initiation, and contributes to personal development. ] http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png

Management Challenges in Different Types of African FirmsImplementation of BPR at a Public University in Ethiopia: A Fashion or a Solution?

Part of the Frontiers in African Business Research Book Series
Editors: Achtenhagen, Leona; Brundin, Ethel
Kebede, Asres Abitie; Abetwe, Dejen Alemu
Management Challenges in Different Types of African Firms — May 20, 2017
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22 pages

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Publisher
Springer Singapore
Copyright
© Springer Nature Singapore Pte Ltd. 2017
ISBN
978-981-10-4535-6
Pages
13 –35
DOI
10.1007/978-981-10-4536-3_2
Publisher site
See Chapter on Publisher Site

Abstract

[This research evaluates the factors that influence the implementation and consequences of business process re-engineering (BPR)Business process re-engineering (BPR). The study is based on a case of a university in Ethiopia. Using various individual and organizational change management theories, our study’s findings can have implications for forming policy. The study used primary and secondary data sources, capturing both quantitative information and qualitative information. Our findings suggest that the management systemManagement system at the university was non-participatory and inadequate attention was paid to employees’ concerns in implementing BPR. In addition, lack of transparency in forming BPRBusiness process re-engineering (BPR) teams, a discriminatory organizational cultureOrganizational culture, poor management commitments, centralization of resources, massive expansion, and external pressures overshadowed BPR’s implementation. As a practical implication of our study, we suggest that top managers and BPR team members need to commence their BPRBusiness process re-engineering (BPR) planning process by listening to the voices of the ‘customers’ (students, academics, and administrative staff), celebrating academic freedom and adopting mutual consent on change matters, and creating a conducive environment that nurtures trust, ignites initiation, and contributes to personal development. ]

Published: May 20, 2017

Keywords: BPR; Management system; Resistance; Organizational culture; ICT; Education; Training

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