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Report on Chinese Social Opinion and Crisis ManagementA Study of the Relationship Between People’s Level of Satisfaction with Public Services and Sense of Happiness

Report on Chinese Social Opinion and Crisis Management: A Study of the Relationship Between... [The provision of public services is a core function of modern governments and is closely related to residents’ happiness levels. In this study, we investigated the relationship between levels of residents’ satisfaction with public services provided by the government and their happiness levels. The results show that residents’ rates of satisfaction with six types of government services—social security, social order, public transport, education, health care, and commodity prices—were all significantly related to their overall satisfaction levels for the government. We also found that residents’ satisfaction with public services provided was a key factor in determining their happiness levels, with its impact differing across regions, income levels, age, gender, and professions. Of the six types of public services examined in this study, commodity prices, social security, and education have the most significant effect on the public’s happiness levels.] http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png

Report on Chinese Social Opinion and Crisis ManagementA Study of the Relationship Between People’s Level of Satisfaction with Public Services and Sense of Happiness

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Publisher
Springer Singapore
Copyright
© Social Sciences Academic Press 2019. Jointly published with Social Sciences Academic Press, Beijing, China
ISBN
978-981-10-4001-6
Pages
227 –240
DOI
10.1007/978-981-10-4003-0_10
Publisher site
See Chapter on Publisher Site

Abstract

[The provision of public services is a core function of modern governments and is closely related to residents’ happiness levels. In this study, we investigated the relationship between levels of residents’ satisfaction with public services provided by the government and their happiness levels. The results show that residents’ rates of satisfaction with six types of government services—social security, social order, public transport, education, health care, and commodity prices—were all significantly related to their overall satisfaction levels for the government. We also found that residents’ satisfaction with public services provided was a key factor in determining their happiness levels, with its impact differing across regions, income levels, age, gender, and professions. Of the six types of public services examined in this study, commodity prices, social security, and education have the most significant effect on the public’s happiness levels.]

Published: May 23, 2019

Keywords: Public services; Happiness; Social security; Commodity prices

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