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The ABCs of Group VisitsWeeks Eight, Seven, and Six Prior to Launch

The ABCs of Group Visits: Weeks Eight, Seven, and Six Prior to Launch [We now need to establish the exact duties of all the physician’s support personnel and provide necessary training, especially on how to effectively invite and schedule patients. In larger systems, the champion and program coordinator will develop training protocols for the physician’s scheduling staff, nurses and MAs, and receptionists on their respective roles in promoting the DIGMA or PSMA in a positive manner, encouraging patients to attend, and getting patients scheduled. There may be additional meetings with the office manager and administrators to work out any outstanding logistical, training, support, or flow issues.] http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png

The ABCs of Group VisitsWeeks Eight, Seven, and Six Prior to Launch

Noffsinger, Edward B.
Springer Journals — Sep 1, 2012
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21 pages

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Publisher
Springer New York
Copyright
© Springer Science+Business Media, LLC 2013
ISBN
978-1-4614-3525-9
Pages
195 –215
DOI
10.1007/978-1-4614-3526-6_5
Publisher site
See Chapter on Publisher Site

Abstract

[We now need to establish the exact duties of all the physician’s support personnel and provide necessary training, especially on how to effectively invite and schedule patients. In larger systems, the champion and program coordinator will develop training protocols for the physician’s scheduling staff, nurses and MAs, and receptionists on their respective roles in promoting the DIGMA or PSMA in a positive manner, encouraging patients to attend, and getting patients scheduled. There may be additional meetings with the office manager and administrators to work out any outstanding logistical, training, support, or flow issues.]

Published: Sep 1, 2012

Keywords: Call Center; Program Coordinator; Medication Reconciliation; Nursing Personnel; Group Visit

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