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On Defining Conversational Coordination and Rapport

On Defining Conversational Coordination and Rapport COMMENTARIES Joseph N. Cappella Annenberg School for Communication University of Pennsylvania The construct of rapport is arguably one of the central, if others. The authors offer their own operational procedures not the central, construct necessary to understanding suc- (to be discussed) but no conceptual definition of coordination cessful helping relationships and to explaining the develop- that either includes or excludes these listed techniques. ment of personal relationships. The role of nonverbal behav- The problem that the missing definition creates can be ior in initiating and signaling rapport has its roots in the work illustrated as follows. Suppose the behavioral activity of two of Watzlawick, Beavin, and Jackson (1967). Tickle-Degnen conversants begins at moderate levels, and over the course of and Rosenthal substantially advance our knowledge about their interaction the activity levels trail off as the two become the relationship between rapport and nonverbal behavior in fatigued. Random, 10-sec samples will seem to exhibit coor- the meta-analyses presentexin this and other articles (see dination in behavior, not because the persons are adjusting to Tickle-Degnen & Rosenthal, 1987). My purpose in this re- one another but rather because they are adjusting to an exter- sponse is to offer a critical reaction http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Psychological Inquiry Taylor & Francis

On Defining Conversational Coordination and Rapport

Psychological Inquiry , Volume 1 (4): 3 – Oct 1, 1990

On Defining Conversational Coordination and Rapport

Psychological Inquiry , Volume 1 (4): 3 – Oct 1, 1990

Abstract

COMMENTARIES Joseph N. Cappella Annenberg School for Communication University of Pennsylvania The construct of rapport is arguably one of the central, if others. The authors offer their own operational procedures not the central, construct necessary to understanding suc- (to be discussed) but no conceptual definition of coordination cessful helping relationships and to explaining the develop- that either includes or excludes these listed techniques. ment of personal relationships. The role of nonverbal behav- The problem that the missing definition creates can be ior in initiating and signaling rapport has its roots in the work illustrated as follows. Suppose the behavioral activity of two of Watzlawick, Beavin, and Jackson (1967). Tickle-Degnen conversants begins at moderate levels, and over the course of and Rosenthal substantially advance our knowledge about their interaction the activity levels trail off as the two become the relationship between rapport and nonverbal behavior in fatigued. Random, 10-sec samples will seem to exhibit coor- the meta-analyses presentexin this and other articles (see dination in behavior, not because the persons are adjusting to Tickle-Degnen & Rosenthal, 1987). My purpose in this re- one another but rather because they are adjusting to an exter- sponse is to offer a critical reaction

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References (11)

Publisher
Taylor & Francis
Copyright
Copyright Taylor & Francis Group, LLC
ISSN
1532-7965
eISSN
1047-840X
DOI
10.1207/s15327965pli0104_5
Publisher site
See Article on Publisher Site

Abstract

COMMENTARIES Joseph N. Cappella Annenberg School for Communication University of Pennsylvania The construct of rapport is arguably one of the central, if others. The authors offer their own operational procedures not the central, construct necessary to understanding suc- (to be discussed) but no conceptual definition of coordination cessful helping relationships and to explaining the develop- that either includes or excludes these listed techniques. ment of personal relationships. The role of nonverbal behav- The problem that the missing definition creates can be ior in initiating and signaling rapport has its roots in the work illustrated as follows. Suppose the behavioral activity of two of Watzlawick, Beavin, and Jackson (1967). Tickle-Degnen conversants begins at moderate levels, and over the course of and Rosenthal substantially advance our knowledge about their interaction the activity levels trail off as the two become the relationship between rapport and nonverbal behavior in fatigued. Random, 10-sec samples will seem to exhibit coor- the meta-analyses presentexin this and other articles (see dination in behavior, not because the persons are adjusting to Tickle-Degnen & Rosenthal, 1987). My purpose in this re- one another but rather because they are adjusting to an exter- sponse is to offer a critical reaction

Journal

Psychological InquiryTaylor & Francis

Published: Oct 1, 1990

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