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Student Satisfaction with Electronic Library Resources at Wayne State University

Student Satisfaction with Electronic Library Resources at Wayne State University This paper reports the results of a survey of student satisfaction with electronic library resources other than the online catalog at Wayne State University. Undertaken in Fall Term 2000 as a class project for a marketing course, a student team designed, administered, and analyzed a survey of a random sample of students. Almost 40% of the responding students said that they were unaware of electronic resources though 53.8% of these same students answered subsequent questions about use of these resources. Students aware of electronic resources learned about them much more from their professors (38.3%) than from library efforts to publicize them (18.5%). Students were generally satisfied (68%) except when things went wrong. A high percentage of all students (92.4%) answered that the library should continue to expand electronic resources. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Journal Of Access Services Taylor & Francis

Student Satisfaction with Electronic Library Resources at Wayne State University

Journal Of Access Services , Volume 2 (1): 22 – Jun 21, 2004

Student Satisfaction with Electronic Library Resources at Wayne State University

Journal Of Access Services , Volume 2 (1): 22 – Jun 21, 2004

Abstract

This paper reports the results of a survey of student satisfaction with electronic library resources other than the online catalog at Wayne State University. Undertaken in Fall Term 2000 as a class project for a marketing course, a student team designed, administered, and analyzed a survey of a random sample of students. Almost 40% of the responding students said that they were unaware of electronic resources though 53.8% of these same students answered subsequent questions about use of these resources. Students aware of electronic resources learned about them much more from their professors (38.3%) than from library efforts to publicize them (18.5%). Students were generally satisfied (68%) except when things went wrong. A high percentage of all students (92.4%) answered that the library should continue to expand electronic resources.

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References (16)

Publisher
Taylor & Francis
Copyright
Copyright Taylor & Francis Group, LLC
ISSN
1536-7975
eISSN
1536-7967
DOI
10.1300/J204v02n01_06
Publisher site
See Article on Publisher Site

Abstract

This paper reports the results of a survey of student satisfaction with electronic library resources other than the online catalog at Wayne State University. Undertaken in Fall Term 2000 as a class project for a marketing course, a student team designed, administered, and analyzed a survey of a random sample of students. Almost 40% of the responding students said that they were unaware of electronic resources though 53.8% of these same students answered subsequent questions about use of these resources. Students aware of electronic resources learned about them much more from their professors (38.3%) than from library efforts to publicize them (18.5%). Students were generally satisfied (68%) except when things went wrong. A high percentage of all students (92.4%) answered that the library should continue to expand electronic resources.

Journal

Journal Of Access ServicesTaylor & Francis

Published: Jun 21, 2004

Keywords: Electronic resources; satisfaction surveys

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