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Successful Implementation of Six Sigma to Schedule Student Staffing for Circulation Service Desks

Successful Implementation of Six Sigma to Schedule Student Staffing for Circulation Service Desks In fall of 2011 the University at Buffalo Libraries circulation department undertook Six Sigma training for the purpose of overhauling its student scheduling process. The department was able to mitigate significant staffing budgetary reductions and resource reallocations and to overcome the unique challenges of scheduling student labor for a significant portion of service desk hours. This article discusses why the Six Sigma project was undertaken as well as the Six Sigma process steps and the measurement and formalization a of significant procedural change to the circulation department's student scheduling process that resulted in a highly successful outcome. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Journal Of Access Services Taylor & Francis

Successful Implementation of Six Sigma to Schedule Student Staffing for Circulation Service Desks

Journal Of Access Services , Volume 10 (4): 20 – Oct 1, 2013
20 pages

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References (12)

Publisher
Taylor & Francis
Copyright
Copyright Taylor & Francis Group, LLC
ISSN
1536-7975
eISSN
1536-7967
DOI
10.1080/15367967.2013.830930
Publisher site
See Article on Publisher Site

Abstract

In fall of 2011 the University at Buffalo Libraries circulation department undertook Six Sigma training for the purpose of overhauling its student scheduling process. The department was able to mitigate significant staffing budgetary reductions and resource reallocations and to overcome the unique challenges of scheduling student labor for a significant portion of service desk hours. This article discusses why the Six Sigma project was undertaken as well as the Six Sigma process steps and the measurement and formalization a of significant procedural change to the circulation department's student scheduling process that resulted in a highly successful outcome.

Journal

Journal Of Access ServicesTaylor & Francis

Published: Oct 1, 2013

Keywords: Six Sigma; circulation; student scheduling; staffing; process improvement

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