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Tennis Anyone? A Case Study of Inaccurate Patron Referrals

Tennis Anyone? A Case Study of Inaccurate Patron Referrals This case study examines how analyzing inaccurate referrals can provide key insights into managing change. Challenges in six operational areas are explored along with suggestions for alternate ways to respond. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Journal Of Access Services Taylor & Francis

Tennis Anyone? A Case Study of Inaccurate Patron Referrals

Journal Of Access Services , Volume 2 (1): 10 – Jun 21, 2004

Tennis Anyone? A Case Study of Inaccurate Patron Referrals

Journal Of Access Services , Volume 2 (1): 10 – Jun 21, 2004

Abstract

This case study examines how analyzing inaccurate referrals can provide key insights into managing change. Challenges in six operational areas are explored along with suggestions for alternate ways to respond.

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References (10)

Publisher
Taylor & Francis
Copyright
Copyright Taylor & Francis Group, LLC
ISSN
1536-7975
eISSN
1536-7967
DOI
10.1300/J204v02n01_04
Publisher site
See Article on Publisher Site

Abstract

This case study examines how analyzing inaccurate referrals can provide key insights into managing change. Challenges in six operational areas are explored along with suggestions for alternate ways to respond.

Journal

Journal Of Access ServicesTaylor & Francis

Published: Jun 21, 2004

Keywords: Case studies; access services; reference; circulation; referrals; library operations; support staff

There are no references for this article.