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Usability measurement in context

Usability measurement in context Abstract Different approaches to the measurement of usability are reviewed and related to definitions of usability in international standards. It is concluded that reliable measures of overall usability can only be obtained by assessing the effectiveness, efficiency and satisfaction with which representative users carry out representative tasks in representative environments.This requires a detailed understanding of the context of use of a product. The ESPRIT MUSiC project has developed tools which can be used to measure usability in the laboratory and the field. An overview is given of the methods and tools for measuring user performance, cognitive workload, and user perceived quality. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Behaviour & Information Technology Taylor & Francis

Usability measurement in context

Behaviour & Information Technology , Volume 13 (1-2): 14 – Jan 1, 1994

Usability measurement in context

Behaviour & Information Technology , Volume 13 (1-2): 14 – Jan 1, 1994

Abstract

Abstract Different approaches to the measurement of usability are reviewed and related to definitions of usability in international standards. It is concluded that reliable measures of overall usability can only be obtained by assessing the effectiveness, efficiency and satisfaction with which representative users carry out representative tasks in representative environments.This requires a detailed understanding of the context of use of a product. The ESPRIT MUSiC project has developed tools which can be used to measure usability in the laboratory and the field. An overview is given of the methods and tools for measuring user performance, cognitive workload, and user perceived quality.

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References (35)

Publisher
Taylor & Francis
Copyright
Copyright Taylor & Francis Group, LLC
ISSN
1362-3001
eISSN
0144-929X
DOI
10.1080/01449299408914592
Publisher site
See Article on Publisher Site

Abstract

Abstract Different approaches to the measurement of usability are reviewed and related to definitions of usability in international standards. It is concluded that reliable measures of overall usability can only be obtained by assessing the effectiveness, efficiency and satisfaction with which representative users carry out representative tasks in representative environments.This requires a detailed understanding of the context of use of a product. The ESPRIT MUSiC project has developed tools which can be used to measure usability in the laboratory and the field. An overview is given of the methods and tools for measuring user performance, cognitive workload, and user perceived quality.

Journal

Behaviour & Information TechnologyTaylor & Francis

Published: Jan 1, 1994

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