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Video Reference and the Library Kiosk: Experimentation and Evaluation

Video Reference and the Library Kiosk: Experimentation and Evaluation SUMMARY Advances in Internet communication technology have enabled the use of video in several aspects of library public services. This paper discusses an ongoing pilot program at Ohio University that experiments with video IM and video call clients as reference and outreach tools primarily through the use of video kiosks. Technical specifications and implementation of video reference services are discussed, in addition to the scalability and future utility of the technology in light of staff and user reactions. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Journal Of Access Services Taylor & Francis

Video Reference and the Library Kiosk: Experimentation and Evaluation

Journal Of Access Services , Volume 5 (1-2): 7 – Sep 30, 2008
7 pages

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References (2)

Publisher
Taylor & Francis
Copyright
Copyright Taylor & Francis Group, LLC
ISSN
1536-7975
eISSN
1536-7967
DOI
10.1080/15367960802197731
Publisher site
See Article on Publisher Site

Abstract

SUMMARY Advances in Internet communication technology have enabled the use of video in several aspects of library public services. This paper discusses an ongoing pilot program at Ohio University that experiments with video IM and video call clients as reference and outreach tools primarily through the use of video kiosks. Technical specifications and implementation of video reference services are discussed, in addition to the scalability and future utility of the technology in light of staff and user reactions.

Journal

Journal Of Access ServicesTaylor & Francis

Published: Sep 30, 2008

Keywords: Video; video reference; reference kiosks; skype; Internet telephony

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